To people - Plasencia
To people
We are firmly committed to promoting the sustainable development of the communities where we are present, promoting actions that have a direct and positive impact on people's quality of life.
We work every day to improve the experience of each of our customers and to offer the best service. We are committed to a management model that places people at the centre of our activities and are socially committed to situations of vulnerability, be they economic or digital, or in terms of comprehension and accessibility.
Convinced of the social power of water, within the framework of our social action, we promote and develop transformational and evaluable programmes that have a direct impact on people. These programmes focus on generating educational opportunities and employment opportunities in collaboration with local agents and entities and seek to be relevant and respond to social challenges of the territory in which we operate.
We are a driver of social transformation
Our commitment to people, both with our customers and with the entire community, translates into the implementation of programmes with a cross-cutting approach, with a special focus on vulnerable groups, which we implement through partnerships, seeking a positive multiplier effect.
CLOSE TO EACH CUSTOMER
The customer at the centre
We want to actively listen to our customers to improve our service and adapt our operations to their needs as much as possible. We ensure that all customers can access our services through omnichannel customer service and, above all, by paying special attention to situations of vulnerability and digital, comprehension, accessibility or economic barriers.
In order to guarantee full satisfaction, we are committed to service responsibility, and we provide them with the figure of the Customer Counsel, among other actions.
VALUES
Social action
Generating opportunities
We provide educational opportunities and foster green careers related to the water and environment sector, contributing to the development of future talent.
Improving employability
We promote employment and employability as a key factor in improving the quality of life of people at risk of social exclusion.
Creating sustainable communities
We contribute to the creation of enabled and empowered communities to promote sustainable development, environmental protection and responsible consumption of resources.
The social pact
The Social Pact is a space in which the different local social, economic and political agents in the territory can participate to multiply the positive social impact.
It is the key to an open water governance model, based on a process of dialogue, collaboration and co-creation that aims to implement proposals that, from the management of the service, respond to the territory's social and environmental challenges.
